FAQ

How do I enter a coupon code?

To use a coupon code:

1. Add the items you want to your shopping cart
2. Click on the shopping cart icon to checkout
3. In the checkout screen, click on the area shown below to enter your code

I need this urgently. How long will delivery take? Can you guarantee delivery by a certain date?

Our processing time is around 1-3 business days for cookie cutters/stamps and 1-5 business days for customised items – longer for large quantities.

We aim to make and post your order as soon as possible (ie. what we can control). What we can’t control is Australia Post delivery, and therefore it is impossible to guarantee delivery by a certain date.

If you need the item urgently, we recommend and offer an option to send by express post. Kindly note that choosing this option makes no difference to our processing time. You are effectively paying for an Australia Post Express satchel.

You can click here for the latest information regarding Australia Post’s delivery times.

Drop us a note if you have any questions.

Express post won't work for me. How and where can I pick up my order?

We are an online only store. Order pick up is not available.

Can you resize or customise a cookie cutter?

It depends on which cookie cutter design. Just drop us a note with what you want resized and we’ll reply to confirm.

Returns

Pl. refer to our Terms & Conditions page for details.